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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Walk customer through problem-solving process
- Follow up with customers to ensure issue has been resolved
- Supports operation of help desk and serves as focal point for customer concerns
- Identifies, researches, and resolves technical problems for end users on a variety of issues
- Responds to telephone calls, email and personnel requests for technical support from local and remote customers
- Run reports to determine malfunctions that continue to occur
Job Requirements
- Bachelor Degree in Computer Science, computer Engineering or any equivalent field.
- 7-10 years of experience providing level 1 or above help desk support in IT operations.
- Certification should cover Apple, Microsoft, and HW.
- Very good command of English.
- Excellent communication skills
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure
- Exceptional customer service orientation
- Patience for dealing with difficult customer-service situations