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Senior Help Desk Engineer

BBI-Consultancy
Cairo, Egypt
Posted 1 year ago
105Applicants for1 open position
  • 37Viewed
  • 3In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Walk customer through problem-solving process
  • Follow up with customers to ensure issue has been resolved
  • Supports operation of help desk and serves as focal point for customer concerns
  • Identifies, researches, and resolves technical problems for end users on a variety of issues
  • Responds to telephone calls, email and personnel requests for technical support from local and remote customers
  • Run reports to determine malfunctions that continue to occur

Job Requirements

  • Bachelor Degree in Computer Science, computer Engineering or any equivalent field.
  • 7-10  years of experience providing level 1 or above help desk support in IT operations.
  • Certification should cover Apple, Microsoft, and HW.
  • Very good command of English.
  • Excellent communication skills
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure
  • Exceptional customer service orientation
  • Patience for dealing with difficult customer-service situations

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