HR Operations Coordinator Employee Services

Overview The HR Operations Coordinator SI will act as a single point of contact with Social insurance Service provider and will be responsible for amdninstring Social Insurance processes and transactions to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager. The role requires strong process orientation and SLA adherence experience Responsibilities Act as a single point of contact with the Social Insurance Service provider Prepare Social Insurance budgets (AOP) and provide periodical reporting and analysys. Coordinate the delivery of Social Insurance documents (Forms 1/2/6) to the Social Insurance service provider and track the registration of the forms Ensure the additions and deletions are conducted in a timely manner and in compliance with company policies and Social insurance laws and reulations Prepare Social Insurance monthly socrecard covering the spending VS budget, the SI enrolled employees HC, the progress the discounts and any open SI cases (in/out) Simulate the cost implications of new Social Insurance laws and regulations Conduct reqular audits ensuring compliance of the operations of the Social insurance Service provider Process Social Insurance payments as per Social insurance Autority SLAs Prepare the required documents and work with Social Insurance service provider to ensure the renewals of Social Insurance discounts Handle and respond to Emplyees Social insurance complaints, inquiries and escalations Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements Partner with team to execute plans to improve customer satisfaction with a focus on processes Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed Ensure knowledge management platform is updated. Administer central archiving with all related activities from reviewing and validating employees files according to the latest myHR report (New hires, termination & Transfer), Conducting monthly audit on all delivered files and updating the final status on HR shared folder; to managing end to end Employee’s documents life cycle adhering to labor law requirements and company policies. Qualifications HR Shared Services process and SLA management experience Bachelor's Degree/ University Degree Service management and ticket management system experience Social Insurance operations experience and the relevant local laws Customer orientation Process management and continuous improvement with a focus on optimization and productivity Technical / Functional Skills & Knowledge of HR Tools and Interfaces