Senior CRM Architect
Aphrie -
Maadi, CairoPosted 1 year ago5Applicants for1 open position
- 1Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Monitor relationships with existing customers through CRM systems
- Ensure the CRM system provides an effective sales funnel
- Develop and implement CRM techniques that will drive new customers
- Set specific CRM strategies to retain customers
- Plan and manage multi-channel campaigns
- Suggest new methods to address customers’ needs
- Track CRM metrics and trends, like conversion rates and web analytics
- Assist with organizing promotional events to reach prospective customers
- Review and select CRM software that meets customer's needs
- Conduct CRM research to follow trends and competition
Job Requirements
- Proven work experience as a CRM senior Architect or similar role
- Solid background in customer management strategies
- Technical expertise with CRM and product catalog
- Knowledge of online CRM methods and best practices
- An ability to manage CRM projects end-to-end
- Strong communication skills along with a customer-oriented attitude
- BSc in Computer Science, IT or relevant field
