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Customer Care Advisor

Fixed Solutions
Sheraton, Cairo

Customer Care Advisor

Sheraton, CairoPosted 1 month ago
38Applicants for4 open positions
  • 24Viewed
  • 15In Consideration
  • 2Not Selected

Job Details

Experience Needed:
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Job Description

  • Handles customer requests/issues/questions professionally and strives to deliver a first-time resolution service;
  • Meets defined KPIs.
  • Processes transactional activities in line with the company's standards, policies, and processes.
  • Provides accurate and timely information by fully investigating all customer inquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs.
  • Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action.
  • Uses time proactively and efficiently to deliver on service targets.
  • Provides feedback and suggestions to develop and improve customer experience in respect of call trends/drivers.
  • Good understanding of the company's services, systems, policies, and processes to effectively deal with a variety of questions and customer transactions;
  • Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution.
  • Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Job Requirements

  • Bachelor degree
  • Very Good English
  • Good computer skills
  • Problem-solving skills
  • Ability to multitask & work under pressure
  • Time Management skills
  • Good verbal \ written communication skills
  • previous experience in Retail, banks, and customer care is preferable.

Skills:

  • Digital Advocacy
  • Customer Journey Knowledge
  • Ownership
  • Building Rapport
  • Resilience
  • Expert Advice
  • Expert Communication
  • Empathy

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