Call Center Team Leader (English...
Athear -
New Cairo, CairoJob Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Lead, coach, and mentor a team of operations staff, fostering a positive and productive work environment.
- Monitor and evaluate team performance, providing constructive feedback and addressing performance issues as needed.
- Coordinate daily workflow and allocate resources effectively to meet operational targets and deadlines.
- Identify areas for process improvements, implement best practices, and work with management to develop and refine procedures.
- Track key performance indicators (KPIs) for the team and generate reports on productivity, accuracy, and efficiency.
- Maintain high standards of quality across all operations processes, ensuring customer expectations are consistently met.
Job Requirements
- Fluent in English is a must
- Minimum 3 years of work experience in a Voice / Email / Chat Program, from premium contact centers
- Should have experience in handling teams Inbound
- Should have prior experience of handling voice, email, and chat process.
- Responsible for meeting the SLA targets.
- Excellent real time management skills.
- Ensure schedule adherence and create an encouraging team environment.
- Should have prior experience of handling Sales process.
- Drive sales within the team to meet deadlines
