Customer Service Specialist
dejavu -
New Cairo, CairoPosted 2 years ago139Applicants for2 open positions
- 97Viewed
- 0In Consideration
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Job Details
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Job Description
Inbound Tasks :
- Answer incoming calls to handle customers inquires & complaints
- Resolve hard calls by finding suitable solutions & escalate to CS manager if any
- Provide Win-Win solutions to enhance customer experience & maintain the revenue
- Coordinate customers requests & follow up with stores if any to exceed their expectations
- Explain & Simplify dejavu policies & procedures to customers
- Check Inventory with the customers , direct them to the nearest store
- Upsell Dejavu products ( Retail – Online )
Back Office Tasks :
- Handle Tickets
- Escalate any fraud cases to concerned teams
- Conduct outbound calls , follow ups
- Support CS manager for any needed reports
- Handle all inquires & complaints related to social media platforms
Job Requirements
Must Be :
- Friendly, approachable, honest and trustworthy
- Able to adapt to change , flexible and efficient
- Attend to details
- Self-motivated & confident
- Problem Solving & analytics thinking
- Proactive & passionate about fashion
- Positive, cheerful mentality
- Able to work under pressure & multi tasks
Job Requirements :
- Bachelor’s degree
- Customer service / Call Center experience not less than 1-2 years , preferred on fashion field or related
- Preferred New Cairo residence or nearby
- Very Good in both spoken and written Arabic and English languages
- Strong communication , negotiation & active listening skills
- Strong capabilities to use any software
