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Customer Service Specialist

dejavu
New Cairo, Cairo

Customer Service Specialist

dejavu
New Cairo, Cairo
Posted 8 days ago
90Applicants for2 open positions
  • 81Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

Inbound Tasks :

  • Answer incoming calls to handle customers inquires & complaints
  • Resolve hard calls by finding suitable solutions & escalate to CS manager if any
  • Provide Win-Win solutions to enhance customer experience & maintain the revenue
  • Coordinate customers requests & follow up with stores if any to exceed their expectations
  • Explain & Simplify dejavu policies & procedures to customers
  • Check Inventory with the customers , direct them to the nearest store
  • Upsell Dejavu products ( Retail – Online )

Back Office Tasks :

  • Handle Tickets
  • Escalate any fraud cases to concerned teams
  • Conduct outbound calls , follow ups
  • Support CS manager for any needed reports
  • Handle all inquires & complaints related to social media platforms

 

Job Requirements

Must Be :

  • Friendly, approachable, honest and trustworthy
  • Able to adapt to change , flexible and efficient
  • Attend to details
  • Self-motivated & confident
  • Problem Solving & analytics thinking
  • Proactive & passionate about fashion
  • Positive, cheerful mentality
  • Able to work under pressure & multi tasks

Job Requirements :

  • Bachelor’s degree
  • Customer service / Call Center experience not less than 1-2 years , preferred on fashion field or related
  • Preferred New Cairo residence or nearby
  • Very Good in both spoken and written Arabic and English languages
  • Strong communication , negotiation & active listening skills
  • Strong capabilities to use any software

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