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Job Description
Junior Technical support needed to join immediately for ALSULTAN Hyper market located in 6 October city , Giza .
Will be reasonable for all technical support tickets and software installations such's as (Operating systems , Windows server , Company applications).
As well as the hardware installations and repair as (Printers setup - Scanners - PC's maintenances and installations).
Job Requirements:
Job Description:
- Inspect personal computer equipment.
- Install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on user’s premises.
- Install and configure specified software packages such as operating systems, business applications and other office tools.
- Initiate systems and network troubleshooting and monitoring, and replace defective components as needed.
- Attend unit meetings as required by the hierarchy in order to get informed of new policies and other services related issues .
- Place support calls to network solution providers and other IT support companies as requested by the hierarchy.
- Communicate with suppliers as requested in order to get the necessary support regarding Brand Communication interface and files.
- Assist the IT team in the pre-opening phase of new stores.
The intern will learn:
- Basics of Help Desk
- Retail structure
- Attention to details
- Change and Adaptability
- Customer Focus
- Initiative
- Planning and Organizing
- Teamwork
Job Requirements
- Bachelor degree preferably in Computer science or related fields.
- An Associate’s degree and 2+ years of relevant IT technical support experience are preferred.
- The candidate will possess COMPTIA A+ and MCSE windows server 2016 is preferred.
- The Ideal Candidate Should Be Familiar/have Experience With Windows Operating Systems (OS), Microsoft Office, networking principles, and Active Directory.Systems and Security Center Configuration Manager (SCCM) is preferred.
- LAN/WAN systems and the Process Data Acquisition and Recording systems.
- Workstation image creation and image management.
- Workstation roll-out and re-build, configuration.
- Maintenance of computer equipment, workstation and printer troubleshooting and repair, telecommunications and teleconferencing equipment.
- Strong interpersonal and IT troubleshooting skills.
