Job Details
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Job Description
- Handle all incoming/outgoing calls of the call center.
- Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
- Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and …etc.)
- Communicate with other departments all relevant customer inquiries if applicable.
- Achieve the requested staffed time on a daily basis to minimize lost call rate.
- Provide proper information to customers with complete and comprehensive understanding of products and services.
- Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings….etc).
- Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s.
Job Requirements
- Private International Bank
- Call Center Advisor
- Excellent up to Fluent English
- 5th Settlement
- Medical & Social Insurance
- Max Age is 26
- Grads only
