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Job Description
- The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.
- Responds to the client's inquiries and concerns.
- Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.
- Creates work orders and assigns work orders to multiple technicians, subcontractors, and vendors. Communicates work orders to technicians and assists management in resolving problems.
- Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.
- Maintains files on work orders, proposals, and department files.
- Creates vendor files and checks accuracy on completed paperwork submitted by vendors. "
- Trains vendors on the work order and billing procedures.
- Processes invoices and ensures proper cost center coding.
- Assists with the inspections on the facility campus.
- Assist with process and procedure training.
- Liaison with contractors on ordering and invoicing queries.
- Invoice reconciliation/confirmation for finance.
- Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
- Other duties may be assigned.
Job Requirements
- Bachelor Degree.
- Ability to write routine reports and correspondence.
- 1 year of experience working in call center as back office.
- Admin work experience.
- Excellent command of Microsoft and Emails.
- 2-5 years of experience in a related field.
- Excellent command of English languages
- Good telephone Etiquette and greeting manner.
- Leadership skills and proactive reaction .
- Computer literate Preferably some data entry experience.
- Presentable Experience in customer service.
