Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
As the IT Infrastructure Section Manager, work directly with teams to:
- Collect and summarize business needs, sequence design sessions, and prioritization, and attend appropriate meetings. Track progress with various providers.
- Implement quality assurance and controls in deliveries, plan and sequence improvements accordingly.
- Responsible for:
- Data Center.
- Network infrastructure.
- Computational Labs.
- Identifying and managing risks while performing related operational duties in accordance with set goals.
- Enforce and maintain required data governance throughout various sub-entities whilst maintaining information flow.
- Maintain compliance with all Zewail City policies and procedures.
KEY ACCOUNTABILITIES
- Responsible for Technology Infrastructure and Operation Section's yearly strategic plan and day to day operations
- Review and approves changes to Technology Architecture, transformation Plan, Infrastructure Changes, and Project Plans
- Manage IT infrastructure and networks for availability according to the SLA ‘s and OLA’s
- Work with IT support teams and academic units to ensure appropriate and timely support for hardware components, ensure baseline standardization for middleware, OS, and IT hardware
- Responsible to get conduct regular problem diagnoses and ensuring their effective resolution, and trend analysis the same.
- Negotiate with hardware vendors for desktop, laptop, servers, and network components and provide inputs to the purchasing department on vendor identification
- Coordinate with Manager - IT Operations for Implementation for hardware releases and hardware support of users
- Perform capacity analysis, relief sizing, and timing for the growth of the organization's computing platform
- Stay abreast of new technology developments and global best practices in Technology Infrastructure and Operations
Key Results
- Delivering service excellence
- Relationship Building/Teamwork
- Quality Focus
- Strategic Initiatives
- Operations and Support
- Team Interactions
- Leadership, Decision, and Judgement
- Communication and Relationships
Job Requirements
Minimum Qualifications:
- Bachelor’s degree in Communications Engineering, Computer Engineering or Information Technology or any relevant field
- 10+ years of overall IT experience with at least 5+ years of experience in the design and implementation of large-scale, multi-tiered, heterogeneous IT infrastructures/Data Centers with experience in setting up Data Center facilities.
- Experience in functioning and operation of IT infrastructure, IT applications, and implementation/ managing IT infrastructure of an organization having a large IT setup
- Expert understanding of leading infrastructure products and different technologies such as storage technologies and network server platforms
- Experience in building enterprise infrastructure architecture covering backend storage platforms, servers, user-end infrastructure networks, etc.
- Experience in managing different hardware servers, IT products, and its configuration, integration, and support, technical problem-solving skills
- Experience in designing and managing infrastructure for various enterprise IT components.
- Detailed knowledge of Data Center technologies with experience in deploying different kinds of hardware platforms, and storage platforms.
- Knowledge in IT service reporting, service levels agreement, operation level agreement, and measurement metrics
- Knowledge ITIL, ISO9001, ISO20000, CMMi- Svc knowledge and its application, technical knowledge, and understanding of all technologies
Generic Skills:
- Business Acumen - Level 2
- Budget & Cost Control - Level 2
- Data Collection & Analysis - Level 3
- IT & Computer Literacy - Level 4
- English Language Skills - Level 3
- Management Skills - Level 2
- Negotiation Skills - Level 2
- Project Management - Level 3
Behavioral Competencies:
- Customer Service Orientation – Level 3
- Complex Thinking – Level 3
- Achievement Orientation – Level 3
- Change Leadership – Level 2
- Developing Others – Level 2
- Defectiveness – Level 2
- Impact and Influence – Level 2
- Teamwork – Level 2
- Initiative – Level 3
