Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Identifying hardware & software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving endpoint issues
- Installing and configuring client-side hardware & software
- Communicate with the users effectively to get the root of the problem and resolve it
- Providing timely and accurate customer feedback
- Following up after resolving the problems
- Replacing or repairing the necessary parts
- Supporting the roll-out of new applications
- Providing support in the form of procedural documentation
- Managing multiple cases at one time
- Testing and evaluating new technologies
- Conducting health checks on equipment's
Job Requirements
Job Requirements
- BSc/BA in IT, Computer Science, or relevant field
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Excellent communication skills
- Ability to diagnose and resolve basic technical issues
- Good understanding of computer systems, mobile devices and other tech products
- Years of experience at least 3 years
- Ability to follow technical procedures accurately.
- Basic network troubleshooting is a must
- Ability to work under pressure and meet deadlines.
- Advanced troubleshooting and multi-tasking skills.
