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Receptionist & Customer Service Agent

Middle East Dental Company
Heliopolis, Cairo
Posted 2 years ago
172Applicants for2 open positions
  • 47Viewed
  • 3In Consideration
  • 3Not Selected
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Job Details

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Job Description

 

Main Job Duties:

  • Greeting Clients in the clinic
  • Arranging appointments and handling their cases
  • Manages the operation of the reception and the front office
  • Office Management
  • Handling Clients
  • Greet and welcome guests as soon as they arrive at the office.
  • Direct visitors to the appropriate person and office.
  • Answer, screen, and forward incoming phone calls.
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures).
  • Provide basic and accurate information in-person and via phone/email.
  • Receive, sort and distribute daily mail/deliveries.
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

Job Requirements

  • Enjoy working with people.
  • Must have a cooperative, positive with an optimistic attitude.
  • Ability to work under pressure, and multi task.
  • Customer Service Experience Preferred.
  • Bi-lingual (English and Arabic)
  • Excellent communication and telephone manners
  • Highly organized and presentable
  • Must be Organized
  • Ability to interact well with customers.
  • Ability to maintain performance goals.
  • Communication Skills
  • Must be polite and have experience in handling difficult customers or queries
  • Proven work experience as a Receptionist, Front Office Representative or similar role.
  • Proficiency in Microsoft Office Suite
  • Hands-on experience with office equipment (e.g. fax machines and printers)
  • Professional attitude and appearance
  • Solid written and verbal communication skills

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