Job Details
Skills And Tools:
Job Description
-Answer inbound calls and manage workflow between departments.
-Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
-Answer customers' inquiries and help them use the company’s services.
-Following up with the customers by making outbound calls.
-Responding to customer inquiries.
-Handling customer tickets and complaints.
-Maintaining customer satisfaction.
-Build a good rapport with customers over the phone.
-Track, document, and retrieve information in the call tracking database.
Job Requirements
Bachelor's degree or above.
Candidates with at least 1 year of experience.
Good communication skills.
Fast typing speed.
Good spoken and written English capability is a PLUS.
Honest, patient, customer oriented.
Advanced computer skills.
