Contact Center Agent
DUC -
Dubai, United Arab EmiratesPosted 2 years ago161Applicants for1 open position
- 2Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls.
- Follow up customer inquiries.
- Create requested reports.
- Other duties as assigned.
- 6 working days with one day off
- 9 hours rotational shifts
- Interviews and assessments will be online
- Working From Home
Job Requirements
- Native Arabic Speakers
- Fluent English
- Grads Only
- Arab Nationalities Only
- Ready to join within a week
- Ready to relocate to UAE
