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Help Desk Engineer

Alexandria, Egypt
Posted 4 months ago
132Applicants for1 open position
  • 85Viewed
  • 0In Consideration
  • 49Not Selected
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Job Details

Experience Needed:
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Job Description

 • Serve as the first point of contact for customers seeking technical assistance over the phone or email and ticketing system. 

• Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware. 

• Install all PC, printers, scanners, IP phones, SW and HW, and applications. • Backup system and antivirus and related applications. 

• Perform remote troubleshooting through diagnostic techniques and pertinent questions. • Work through the problem-solving process with customers, empowering them to do the same in the future.

 • Report significant and recurring issues to the tier-2 support team. 

• Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease troubleshooting.

Job Requirements

• BSc/BA in IT, Computer Science, or a related field 
• Have 1- 2 years of experience in a similar position. 
• Proven experience as a Help Desk Technician or other customer support role 
• Good understanding of computer systems, mobile devices, and other tech products 
• Have experience in Microsoft Windows OS & Office 365 suite. 
• End user computing hardware troubleshooting (laptops, printers, mobile phones) 
• Basic networking knowledge 
• Ability to diagnose and resolve fundamental computer/technical issues. 
• Excellent communication skills 
• Keen attention to detail, memory of patterns, and interest in problem-solving

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