Job Details
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Job Description
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our online platform.
- Working hours: From 2 PM to 10 PM - Monday to Friday (working on North America timezone)
- Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions to technical team
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Job Requirements
- Excellent commands business English writing
- Experience in taking ownership of full customer support process
- Excellent communication and problem-solving skills
- Patience when handling tough cases
- To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Answering the application questions is mandatory
