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Software Customer Service

Esmaar - New Cairo, Cairo

Software Customer Service

Esmaar - New Cairo, CairoPosted 21 days ago
44Applicants for2 open positions
  • 24Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description


  • Welcome new clients through the on-boarding phase.
  • Providing help and answers to the customers' technical issues through 
    • Identification of the problem itself 
    • Research on answers 
    • Subsequent provision of guidance
  • Support in the development of programs to train the customer on how to properly use the products
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Concession of the customers' troubles by recommendation of products, services or procedures
  • Evaluation of the systems' problems to recommend enhancements
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Achieve set KPIS
  • Achieve the standards of quality and SLA

Job Requirements


  • Smart working environment
  • Career Path.
  • Flexible working hours.


  • Proven technical/customer support experience.
  • Good problem-solving skills and focus on quality
  • Multi-tasking abilities
  • Good knowledge of using MS office.
  • ERP or SW support background is a plus
  • Real estate, marketing and training background is a plus
  • Professional time management
  • Very Good to Excellent English Language (Speaking, Writing, Reading)

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