Workforce Manager

Key Responsibilities:

• Establish strategic goals by gathering relevant, financial, service, and operational information.
• Manage and accomplish the overall operational, budgetary and financial responsibilities and activities of the department.
• Plan, implement and develop systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Make appropriate business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with the organization policies and procedures.
• Maintains quality of service by enforcing quality and client’s service standards, analyzing and resolving quality and client’s service problems.
• Identify, review and evaluated performance trends to monitor and measure departmental productivity and goals achievements, overall effectiveness.
• Manage the operation and maintenance of reports necessary to carry out the functions of the department.
• Prepares periodic reports for management, as necessary or requested to track strategic goal accomplishment.
• Represent the department in meetings, reviews, conferences and events.  Responsible for the performance appraisal for all direct subordinates.
• Consciously create a workplace culture that is consistent with the overall organization and that emphasizes the identified mission, vision, guiding principles and values of RCC.
• Maintain employee work schedule including assignments, job rotation and development plans.
• Work with the Human Resources department to recruit and hire an appropriate number of employees and to provide effective performance feedback through employee recognition, rewards, and disciplinary actions.
• Perform other related duties and responsibilities as assigned.