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Job Description
- Act as Tier 1 of Customer Support and translate customer requirements into deliverable products and services.
- Provide guidance and support for application users to ensure that the service is maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
- Provide support for application configuration and upgrades, and problem analysis and resolution for application problems, in conjunction with the users.
- Escalate the complicated application problems and suggested solutions to the concerned parties Internal & External.
- Check application functionalities and performance and provide information about how it can be improved.
- Support and troubleshooting of the existing developed applications (Forms, Reports and Interfaces).
- Track errors, bugs, and anomalies to ensure that the system runs effectively and accurately with accurate content according to user needs
- Support in preparing and writing technical and user manuals whenever needed
- prepare and deliver technical workshops or training, designed to educate end Users on technology related updates.
- Assists with analysis, design, development, implementation and maintenance to support Oracle Administration team.
Job Requirements
- Bachelor Degree of Engineering or Computer Science
- Excellent Knowledge in all Microsoft applications “Word, Excel, and Power point”
- Team Player and able to work with different teams to accomplish different assignments.
- Remarkable Communication Skills.
- Strong analytical and numerical skills.
