Senior Application Support
Algoriza -
Cairo, EgyptPosted 1 year ago40Applicants for1 open position
- 18Viewed
- 1In Consideration
- 15Not Selected
Job Details
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Job Description
Job Responsibilities:
- Consulting with the software development team, internal users, and clients to improve application performance.
- Establishing the root causes of application errors and escalating serious concerns to the development team.
- Keeping a record of configuration changes and scheduling application updates.
- Documenting processes and monitoring application performance metrics.
- Providing front-end support to clients and colleagues in other departments.
Job Requirements
Job Requirement:
- Excellent experience in handling Customer facing applications
- Providing L1 & L2 application support
- Good experience in ITSM tools.
- Good knowledge in ITIL framework
- Graduate of computer science or engineering
- 5+ years of experience
- Flexible to travel
