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Medical customer service (agent)

Doctoorum.com
Downtown, Cairo
Posted 10 months ago
142Applicants for1 open position
  • 63Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

• Support and provide superior service via phones, and chat. and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction.

• Use questioning, and listening skills that support effective communication and help in solving the customer’s problems & complaints.

• Performs the necessary & right action on systems in order to fulfill the customer request properly.

• Knowing the feedback of each customer after completing the service.

Job Requirements

• Experience from one to two years in the medical field as a customer service agent.

• Exceptional customer service, active listening, verbal and written communication skills, and professional phone acting.

• Proficiency with computers, especially with CRM software, and strong typing skills.

• Good at Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

• Strong time management and decision-making skills.

• undergraduate are welcome to apply.

• Males only.

 

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JobsCustomer Service/SupportMedical customer service (agent)