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Supervisor - Cosmocity (Arkan Plaza Mall)

Cosmofun
Cairo, Egypt
Posted 1 year ago
35Applicants for1 open position
  • 32Viewed
  • 3In Consideration
  • 28Not Selected
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Job Details

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Job Description

The Supervisor – Team Leader will assist the Facility Manager in the daily floor operation and make sure that all members are providing excellent quality of service. 

Guest Services

  • Be the expert: Explain game operation or rules to guests and motivate them to play.
  • Be the Ambassador of fun: create an enjoyable play experience in our facility to encourage repeat visits.
  • Ensure all guests are greeted enthusiastically and all your team interact with guests positively and professionally.
  • Fills and sends all complaints related to the daily problems happened with guests and send it to the FM for Action.
  • Assist with the guest service exit-interview process as required and provide immediate associates with positive and negative feedback as a result of the interviews and correct any deficiencies immediately.
  • Keep professional records in the event of guest service deficiencies, complaints, or accidents.
  • Ensure the telephone is answered by all your team professionally.

 Staffing

  • Prepares the weekly schedule & Section rotation of employees send it for the FM for approval.
  • Manages the Security and Stewarding team on site and assure productivity of work from their End.
  • Leads, manages & coaches all team members.
  • Follows up concerning the induction program of new joiners and provides feedbacks accordingly.
  • Assist in team members’ performance evaluation by providing feedback.
  • Supports all staff during rush hours.

 Operations

  • Be a promoter: promote marketing tools, packages and Cosmocity® features.
  • Fills the Daily Log book and End of day report & share it with the Supervisor or FM.
  • In charge of filling the opening & closing procedures checklist to make sure that the floor is ready to host guests.
  • Prepares the Fond de Caisse and new cards before shift.
  • In charge of filling tickets, refiling Merchandisers machines, taking weekly counters and finalizing all the transfers.
  • In charge of closing procedures & follow up regarding checklist.
  • In Charge of retrieving & preparing the transaction report and assure to execute a reconciliation between system and cash money report on count.
  • Prepares all reports related to EMP SHEET, POS PRIVILAGE, XD & PHOTO BOOTH COUNTER… and submit it to the FM plus clarifications.
  • Replaces & plays the role of the FM (during the absence of the FM) in terms of handling all problems and taking decisions related to the operation (Supervisor Duty)
  • Know how to handle his responsibilities & submit reports to his line manager.
  • Follows up regarding all administrative duties related to GSAs.
  • Assist the line manager in ensuring that your team follows the Cosmocity® Operations and Personnel Manuals.

 Inventory Control

  • Monitor merchandise inventory and assist in the re-order process (Based on Par level sheet) and send it to the FM for approval.
  • Ensure that all merchandise is kept, stored and presented according to safety standards and the Cosmocity® presentation norms.
  • Ensure that all delivery to consumers are made within the earlier expiry date of the product.

Facility Maintenance

  • Ensure that all equipment is in excellent condition and notify management immediately of any deficiencies.
  • Follow up on maintenance of the games and the game area.
  • Perform minor repairs on various machines.
  • Monitor the facility’s conformity to fire and safety regulations.

Financial

  • Identify and communicate any accounting related issues to line manager promptly.
  • Count money in cash drawer at the beginning of shifts to ensure that amounts are correct and assist in Bank deposit.
  • Receiving & validating payment (cash, check, credit cards, vouchers, receipt, refund, credits….)
  • Receives the daily cash out from Cashiers & prepares the report and share with the FM.

Job Requirements

  • Education: Bachelor degree in BA or Technical degree in hospitality management or related field.
  • Related Work Experience: Minimum 2 years of experience
  • Language Skills: Strong command of English - Arabic languages

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