Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Responsibilities:
- Serving as the first point of contact for customers seeking technical assistance over the phone or email
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by customers
Job Requirements
Requirements:
Fluency in English with excellent communication and presentation skills Interpersonal skills and the ability to partner with teams across departments, businesses, and territories. Strong interest in IT processes, Controls, Governance, Security, and Business Continuity. Excellent knowledge of Microsoft Office applications. Strong analytical and methodological skills, an energetic practical approach, a strong work ethic, and an intellectual curiosity.
