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Job Description
- Provide full support to the organizational PC/Laptop.
- Maintain hardware equipment on a working condition.
- Performing preventive maintenance.
- Timely and accurately, respond to the assigned tickets and emails.
- Coordinate with other team members to achieve user satisfaction.
- Maintaining Anti-Virus for keeping the organization free of viruses.
- Monitor Assigned Branches Connectivity.
- Replace, renew and configure old hardware.
- Update windows and other desktop applications.
- Monitor Information Security Policy Execution.
- Scheduled backup of users’ data.
- Installing and configuring computer hardware, operating systems, applications printers and scanners for Users.
- Diagnosing and solving hardware/software faults occurred for users.
- Provides technical support to users by researching and answering questions; troubleshooting
- problems; maintaining workstation and LAN performance.
- Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.Investigate new technologies.
- Give full support to the ERP system users.
Job Requirements
- A Bachelor's degree in Electrical/telecommunications/computer engineering or equivalent.
- Expert in Microsoft Office Products.
- Excellent Hardware Maintenance Skill.
- Males only.
- ERP system knowledge is a must.
