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Job Description
About the job Vendor Coordinator
As a vendor management specialist, you deal directly with a companys suppliers to ensure the company has the materials needed to do business. These can include office supplies, raw materials, or software, among other things. Your duties include purchasing new supplies and fostering relationships with vendors, as well as attempting to cut costs by leveraging bulk discounts. You also schedule deliveries to minimize slowdown in the work process.
Key Responsibilities:
- Responsible for managing all onboarding related processes are documented, verified, and updated on a regular basis.
- Maintain the onboarding cycle of new partners within the agreed and defined SLA.
- Ensure that all content on the platform is matching the business guidelines and meets the customer expectations in terms of availability of photos, description of items and lacks any grammatical mistakes.
- Meets the SLA for partner related requests to improve while maintaining highest quality standards and to meet expectations of the partners.
- Lead and manage the configurations team to ensure that SLAs are met in terms of publishing new offers, finalizing all interdepartmental requests while maintaining highest quality standards.
- Forecasting the expected demand for requests of new restaurants, menu update requests, number of expected POS required along with total number of marketing & sales requests to allocate the correct number of resources and ensure that stock levels are maintained.
- Ensure that all installations are completed within the agreed SLAs and that all trouble tickets and requests related to POS devices are handled in a timely manner to maintain partner expectations.
- Build a strong team that is independent and able to execute tasks to meet expectations of internal and external partners.
- Identify gaps and deliver feedback to stakeholders and process owners.
- Ensure maintaining a high level of partner satisfaction & NPS to improve the overall brand perception.
- Align the Stakeholders from the other Divisions to ensure delivering on the operations roadmap.
- Reporting & analyzing data to define gaps and continuously improve processes through recommendations to improve the overall operational efficiency and productivity
- Ensure the documentation and implementation of policies, procedures, and processes to ensure efficiency and effectiveness.
Requirements
Qualifications:
- BS degree in Business administration or any relevant major.
- 1-3 years experience in the localization industry is a must.
- Proficiency in Microsoft Office, particularly with Excel.
- Strong organizational and stress management skills.
- Strong communication and negotiation skills, both written and verbal.
- Very good command of both written and spoken English.