Quality Monitoring and Process Improvement Manager
Xceed -
6th of October, GizaPosted 2 years ago155Applicants for1 open position
- 30Viewed
- 6In Consideration
- 14Not Selected
Job Details
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Job Description
- Support process team in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities.
- Provide technical and analytical support for process
- Facilitate the design and implementation of new/improved process models and organizational structures.
- Manage and lead process and quality monitoring teams to achieve desired results.
- Coordinate with various teams to analyze project results
- Ensure that the team works in accordance with the approved company operating policies, procedures, practices and methods.
- Prepare and issue quality reports required by external and internal customers.
- Act as focal point between operation and designated clients with regard to quality concerns.
- Calibrate quality-monitoring output between client, operation and the customer satisfaction surveys.
- Responsible for quality monthly targets and SLAs.
- Responsible for improvement of quality operation quality scores by conducting the needed analysis and set up of needed actions and the follow up on their implementation
Job Requirements
- Six sigma green or black built certified
- COPC awareness
- Call center experience 5 years
- Quality Monitoring or process improvement experience 3 years
- Very good command of English
- Minitab , power PI awareness is a plus
- Excel advanced is a must
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