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Fixed Shift- English Technical S...

Sykes Enterprises - Maadi, Cairo

Fixed Shift- English Technical Support Agent

Sykes Enterprises - Maadi, CairoPosted 2 months ago
61Applicants for15 open positions
  • 55Viewed
  • 14In Consideration
  • 46Not Selected

Job Details

Experience Needed:
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Job Description

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Adhere to defined procedures, standards and performance expectations

Job Requirements

  • Fluency in the English Language
  • Graduates 
  • Ability to read and write proficiently while multitasking (actively listening to the customer and answering questions)

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