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Customer Care Agent

Cartona
Dokki, Giza
Posted 2 years ago
70Applicants for15 open positions
  • 40Viewed
  • 8In Consideration
  • 1Not Selected
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Job Details

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Job Description

What We Are Looking For:

 We are on the hunt for a customer care agent who ensures a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy.

Location: Dokki 

Your Day In a Nutshell Might Include:

  • Managing incoming calls and customer service inquiries
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

We Are Looking For You If:

  • You have strong contact handling and active listening skills.
  • You have very good communication and interpersonal abilities
  • You are customer oriented and have an ability to adapt/respond to different types of characters
  • You have the ability to multi-task, prioritize, and manage time effectively

Job Requirements

You Fit The Bill If:

  • You have a bachelor degree in business administration or relevant field
  • You have 1 to 3 years of proven customer Care/support/experience
  • You are familiar with CRM systems and practices

What’s in it for you:

  • Career Growth through our learning and development programs.
  • Lots of offers and discounts in our Entertainment, Financial Support, and Wellbeing program.
  • Family Care Program
  • Rotational working hours.

 What happens once you apply?

Once you apply, you start your journey of CV screening, Phone Screening, Technical interview, HR interview and Final interview.

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