Customer Care Agent
Cartona -
Dokki, GizaPosted 2 years ago70Applicants for15 open positions
- 40Viewed
- 8In Consideration
- 1Not Selected
Job Details
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Job Description
What We Are Looking For:
We are on the hunt for a customer care agent who ensures a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy.
Location: Dokki
Your Day In a Nutshell Might Include:
- Managing incoming calls and customer service inquiries
- Identifying and assessing customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
We Are Looking For You If:
- You have strong contact handling and active listening skills.
- You have very good communication and interpersonal abilities
- You are customer oriented and have an ability to adapt/respond to different types of characters
- You have the ability to multi-task, prioritize, and manage time effectively
Job Requirements
You Fit The Bill If:
- You have a bachelor degree in business administration or relevant field
- You have 1 to 3 years of proven customer Care/support/experience
- You are familiar with CRM systems and practices
What’s in it for you:
- Career Growth through our learning and development programs.
- Lots of offers and discounts in our Entertainment, Financial Support, and Wellbeing program.
- Family Care Program
- Rotational working hours.
What happens once you apply?
Once you apply, you start your journey of CV screening, Phone Screening, Technical interview, HR interview and Final interview.