Application Support Engineer
UnitLabs -
Dokki, GizaApplication Support Engineer
UnitLabs -
Dokki, GizaPosted 2 months ago90Applicants for1 open position
- 32Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Providing first level investigation and diagnosis.
- Escalating incidents/service requests that they cannot resolve within agreed timescales
- Following up till the closure of the incident with second and third line support.
- Logging all relevant incident/service request details, allocating categorization and prioritization codes
- Keeping users informed of progress.
- Assist users with data conversion / migration.
- Design, develop and maintain reports used by systems users.
- Closing all resolved incidents, requests and other calls.
- Conducting customer/user satisfaction call-backs/surveys as agreed
- Communication with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.
Job Requirements
- BA in computer science, software engineering or a relevant field.
- 2+ years of experience in Technical / Application Support role.
- Experience on supporting large scale systems (ERP, financial, Project management ).
- Hands-on experience in MySQL Databases and windows troubleshooting.
- Good English.
- Excellent communication skills.
