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Application Support Engineer

UnitLabs
Dokki, Giza

Application Support Engineer

Dokki, GizaPosted 2 months ago
90Applicants for1 open position
  • 32Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Providing first level investigation and diagnosis.
  • Escalating incidents/service requests that they cannot resolve within agreed timescales
  • Following up till the closure of the incident with second and third line support.
  • Logging all relevant incident/service request details, allocating categorization and prioritization codes
  • Keeping users informed of progress.
  • Assist users with data conversion / migration.
  • Design, develop and maintain reports used by systems users.
  • Closing all resolved incidents, requests and other calls.
  • Conducting customer/user satisfaction call-backs/surveys as agreed
  • Communication with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.

Job Requirements

  • BA in computer science, software engineering or a relevant field.
  • 2+ years of experience in Technical / Application Support role.
  • Experience on supporting large scale systems (ERP, financial, Project management ).
  • Hands-on experience in MySQL Databases and windows troubleshooting.
  • Good English.
  • Excellent communication skills.

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