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Job Description
- Maintain the Moderation Guidelines and ensure they are up to date Service Community Admin accounts, processing emails and complaints, escalating when necessary.
- Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
- Manage the banned user process, and track and remove previously banned users.
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate.
- Produce reports on relevant moderation statistics, issues and outcomes.
- Regularly feedback insights gained from community moderation into the Social Media team.
- Monitor all industry and company information and news to anticipate potential issues.
Job Requirements
- 6 month to 1 year experience at the same field.
- Knowledge of online marketing channels.
- Medical Background is highly preferred.
- Very Good communication, writing and negotiation skills.
- Good copywriting skills.
- Computer skills (Word, Excel, PowerPoint).
- Very Good Arabic & English language.
- Ability to deliver creative text content.
