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Job Description
Reporting: Head of OEM Business
Main targets / summary of position:
In close cooperation with the Head of OEM Business, responsible for the operational management of a profitable global OEM / non-branded business. Customer relationship management and development from customer interest to delivery and payment of orders.
Main tasks & responsibilities:
- Relationship management with customers main focus: maintaining and operationally managing profitable, trustful, long-term, professional relationships with existing customer base (predominantly based in Europe), e.g. wholesalers, retailers, DIY chains etc. (mostly European based)
- Develop future market opportunities and new customer relations.
- Coordination of complex, international, multi-country based customers – direct B-to-B or via intermediate dealers.
- Initiation, product design (incl. packaging, labelling requirements); Verification of financial & technical, feasibility; Cost & pricing, preparation and follow-up of offers, quotations, negotiations, contracts
- Ensuring fulfilment of orders on agreed time, quality and cost.
- Follow-up on orders and delivery.
- Strong interface with production, logistics.
Job Requirements
- Academic degree in engineering, international education a plus
- Min. 7 years professional experience in similar function (OEM / white-label business), gained in a sizable multinational or national Egypt based production company with technical products, ideally in building supplies.
- Experience in direct relationship management with international/European 3rd party customers, in dealing with complex international, European customers’ requirements (regarding products, contracts, processes, delivery) and short cycles from tender to delivery. Nice to have: experience in international intercompany business.
- Strong communication, collaboration, stakeholder management skills.
- Successful track record and ability to build and maintain trustful long-term relationships with international partners.
- Strong commercial understanding, experience and familiar with offering / tendering processes, quotations, negotiations.
- Strong technical understanding of technical products; familiar with feasibility of product development / customization and close interface with production
- Financial and P&L understanding with clear profitability focus (cost, pricing, margins etc.)
- Knowledge of legal aspects / contracts, familiar with logistics aspects
- Highly energetic, self-motivated, independent, positive and fully committed to customer satisfaction. Performance and results orientation; track record of meeting ambitious plans and deadlines; ability to manage conflicting priorities with limited resources.
- IT: office applications
- Fluent in English (as daily business language), 2nd language a plus
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