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Job Description
- Managing incoming calls and customer service inquiries
- Professionally reply to customers' comments and messages.
- Generating sales leads that develop into new customers
- Identifying and assessing customers’ needs to achieve satisfaction
- Creating a great customer experience and loyalty
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Job Requirements
- Good command in English
- Bachelor's degree graduate
- Good knowledge in Microsoft office
- Familiar with social media tools such as:- Instagram, Facebook,…
- Available to work in rotational shifts
- Morning shift from 9 AM to 6 PM
- Evening Shift from 1 PM to 10 PM
