Network Support Consultant

Flojics is a partner of Genieall is an MSP Mentor 500 winner and an ISO 27001 Certified organization which is energized by helping our customers with their business needs. We have a strong focus on IT solutions, operational support as well as compliance within the following verticals: energy, critical manufacturing, finance and health care. At Genieall, we help our customers by granting their IT wishes. A wish being our customers business objective or desired outcome. Focusing on our clients’ wishes helps provide clarity and ensure we never implement solutions that are unnecessary, overly complex or otherwise misaligned with our customers’ expectations. We are a tight-knit, nimble company with a great culture and passion for helping our clients. We are constantly growing and looking for the next team member to join us in building lasting success for our customers and Genieall. We currently have an opening for a detail-oriented, architecturally strong Network Engineer with a firm grasp on security concepts and practices. As a Network Engineer, you will be able to work with the latest technologies on exciting and challenging products while supporting our operational team as an escalation point for network technologies.

Role And Responsibilities: 

• Meet with both internal and client teams to support pre-sales activities
•  Work with the sales, project management, and operations teams to define deliverables and timelines
• End-to-end support of network implementations from architecture and design through to implementation and maintenance 
• Experiment with and evaluate new technologies
• Understand business problems to be solved, and provide technical direction and solutions during project discovery, definition and delivery
• Provide input on estimates for projects for all technical disciplines and involve other discipline leads where appropriate
• Ensure quality of all technical outputs meets or exceeds expectations 
• Triage support requests and orchestrate resolution with the team
• Respond to first line customer requests via email, telephone or text
• Identify, reproduce, communicate and document bugs and common requests 
• Keep the team aware of trends and major issues
• Create and maintain as-built documents post projects
• Act as an escalation point for support of network and Firewall problems 
• Contribute to training materials, site configuration and adoption tactics.