Job Details
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Job Description
- Deal directly with customers either by telephone or email.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Provide pricing and delivery information by dealing with the Planning and production department.
- Set up new customer accounts.
- Responsible for the Process of orders from clients, forms, applications, and requests.
- Organize workflow to meet customer time frames.
- Direct requests and unresolved issues to the designated resource.
- Keep records of customer interactions and transactions.
- Maintain customer databases.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Provide feedback on the efficiency of the customer service process.
Job Requirements
- Excellent communication skills.
- Presentable.
- Fluency in English is a MUST.
- Negotiation skills.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Ability to work under pressure.
- Excellent communication and presentation skills.
