Job Details
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Job Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all time
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Knowing our services inside and out so that you can answer questions.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support
Job Duties:
- Monitor the conversation, whether by voice or chat, and provide relevant information, screens, or prompts by intervening at the appropriate times.
- Identify problem issues and determine the appropriate course of action within department guidelines required to resolve issues.
Job Requirements
- University degree in any relevant field
- 1-9 years of experience working with customer support.
- Maximum age 35
- You need to have great attention to the details
- Good computer skills
- Familiarity with telephone techniques and skills
- Demonstrated ability of verbal communication skills
- Ability to convey information clearly and effectively
- Ability to adapt to change and meet changing demands of the work environment
