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Customer Care Representative (UK Account) - Cairo & Alexandria - WFH

_VOIS Egypt
Cairo, Egypt
Posted 2 months ago
78Applicants for20 open positions
  • 78Viewed
  • 66In Consideration
  • 12Not Selected
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Job Details

Experience Needed:
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Education Level:
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Skills And Tools:

Job Description

  • Customer Care Representative to deal with UK customers for Vodafone.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions .
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.

 

Benefits: 

  • 1 month online Training (Paid)
  • Work from home.
  • Annual balance.
  • Attractive salaries plus great bonus Schemes.
  • Laptop/PC provided with internet allowance
  • Social & Medical insurance.

 

Full-time:

  • Working days: 5 days and 2 days off.
  • 9 Working hours including breaks (Rotational shifts).
  • The first 3 to 4 weeks will be online training from home (from 9 am to 5 pm).
  • After the training, you will work from the premises for a month and a half and after then you will start working from home again.
     

Job Requirements

  • Fluency in English is a must.
  • Strong phone and verbal communication skills along with active listening
  • Ability to multi-task, set priorities and manage time effectively
  • Flexibility to work in rotational shifts.
  • Ability to work easily and efficiently among a team
  • Egyptians only
  • Graduates only
  • Egyptians only

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