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IT Help Desk Specialist

RAM FOR INTERNATIONAL TRADING
10th of Ramadan City, Sharqia
Posted 2 years ago
96Applicants for1 open position
  • 94Viewed
  • 31In Consideration
  • 63Not Selected
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Job Details

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Job Description

  • Oversee the development of protocols for the use of information technology across different departments and projects.
  • Advise on the most appropriate IT options.
  • Providing technical support or training for the systems and networks available in the institution.
  • He determines the development requirements based on the study of the company's needs, and sets the necessary plans to achieve the required development.
  • He follows up the operation of the applied systems, evaluates their efficiency, supervises the analysis of the needs of the departments that use these systems, and sets plans for securing these needs.
  • Defines specifications for alternative solutions, additions and necessary updates, and studies their technical and economic feasibility.
  • He studies and analyzes the problems of operating the systems used, develops radical solutions to prevent their recurrence, presents them to senior management and supervises their implementation.
  • Follows up the efficiency of the work of computers, information network, and printing devices, and verifies their suitability for all requirements.
  • It continues to fix faults as quickly as possible and works to reduce faults to a minimum.
  • Install and configure software and hardware (printers, network cards, and other various devices)
  • System monitoring and network performance monitoring.
  • Troubleshooting and data recovery work.
  • Follow up on maintenance and performance improvement activities (such as preparing backups).
  • Maintaining licenses, reviewing their validity and following up on their renewal.

Job Requirements

  • Strong knowledge of IT systems and applications
  • Strong communication ability and good explanation and interpretation skills.
  • Constant access to all developments in the field of technology and information technology.
  • Understand how TCP / IP protocols and .LAN / WAN equipment work
  • A mastery of the process, attention to minute details and the ability to provide various solutions.
  • Excellent organizational and coordination capabilities

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