Job Details
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Job Description
Main Duties and Responsibilities
- Serve as the first point of contact for all stakeholders who are seeking technical assistance.
- Determine the best solution based on the issue and details.
- Direct unresolved issues to the next level of support personnel or Escalate to higher management.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Identify and suggest possible improvements on procedures
- Diagnose & resolve technical Hardware & software problems
- Manage & troubleshoot end users' equipment (printers, computers, scanners, Smartboards, data show).
- Installing and configuring hardware, operating systems, and applications.
- Systems troubleshooting, Network problems, Diagnosing and solving hardware or software faults.
- Monitor and maintain computer systems and networks.
- Handle the roll-out of new applications.
- Create new users accounts and profiles on MS active directory.
- Perform other related duties as assigned.
- Ensure that the server is working properly and manage any issues that might arise.
- Handing out & receiving laptops, computers, and printers in the organization from/to employees.
Job Requirements
Skills And Experience
- Proven experience as a help desk not less than 1 years of experience preferred in the IT industry
Experience:
- All Adobe Programs (Installation and Configuration).
- Auto Desk Programs (Installation and Configuration).
- Network Support.
- Hardware Support (PCs and Laptops).
- Support in MS Active Directory Environment.
