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Job Description
- Apply all the company standard setting for and computer and make sure standards are updated/maintained for all software and hardware versions
- Resolve, escalate and follow up on desktop, network, telecom issues
- Provide on-going maintenance of desktops, Laptops and printers
- To quickly become proficient in any new related tool introduced into the company to be able to support the business.
- Keep logs of all desktops, laptops software licenses and make sure that all software are licensed
- Manage hardware spares and consumables stock for all computers and Printers
- Updating self-help documents on the service desk manager so employees can try to fix problems themselves
- Provide general user training and support for all customers
- Monitor Software usage, installation on the devices and report any irregularities
- Demonstrate effective management for Incidents & service Requests.
- Regular feedback to the business till its resolution & providing the available workaround to eliminate the impact on Business.
- Responsible on the IT stock in terms of purchasing and monitoring.
- Handle daily tasks, provide usual support and gain new knowledge
Job Requirements
- Experience 2+ years as IT help desk of Support engineer.
- work experience as a Technical Support Engineer or Desktop Support Engineer
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, virtual Desktops and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and software
- Excellent problem-solving and communication skills