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IT Support Engineer

Heliopolis, Cairo
Posted 3 years ago
144Applicants for1 open position
  • 15Viewed
  • 10In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Apply all the company standard setting for and computer and make sure standards are updated/maintained for all software and hardware versions
  • Resolve, escalate and follow up on desktop, network, telecom issues
  • Provide on-going maintenance of desktops, Laptops and printers
  • To quickly become proficient in any new related tool introduced into the company to be able to support the business.
  • Keep logs of all desktops, laptops software licenses and make sure that all software are licensed
  • Manage hardware spares and consumables stock for all computers and Printers
  • Updating self-help documents on the service desk manager so employees can try to fix problems themselves
  • Provide general user training and support for all customers
  • Monitor Software usage, installation on the devices and report any irregularities
  • Demonstrate effective management for Incidents & service Requests.
  • Regular feedback to the business till its resolution & providing the available workaround to eliminate the impact on Business.
  • Responsible on the IT stock in terms of purchasing and monitoring.
  • Handle daily tasks, provide usual support and gain new knowledge

Job Requirements

  • Experience 2+ years as IT help desk of Support engineer.
  •  work experience as a Technical Support Engineer or Desktop Support Engineer
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, virtual Desktops and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and software 
  • Excellent problem-solving and communication skills

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