Reporting and Compliance Senior ...

Mountain View -
New Cairo, Cairo

Reporting and Compliance Senior Executive

Mountain View -
New Cairo, CairoPosted 1 month ago

58Applicants for2 open positions

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Collect, analyze, and interpret customer service data to generate insightful reports.
Develop and maintain dashboards to track key performance indicators (KPIs) for customer service metrics.
Collaborate with customer service teams to identify data needs and reporting requirements.
Prepare regular and ad-hoc reports on customer service performance, trends, and areas for improvement.
Present findings and recommendations to management to support data-driven decision-making.
Identify opportunities for process improvements based on data analysis.
Monitor customer feedback and satisfaction metrics to enhance service quality.
Stay updated on industry trends and best practices in data reporting and customer service analytics.

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