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Job Description
- Identifies & communicates process, program or procedure gaps to Business Operations team.
- Process monitoring which includes providing input and feedback on process issues and opportunities for improvement to Business Operations team.
- Understand the case and create / change quotes and contracts for their assigned accounts.
- Resolve any business decision needed request from processing team.
- Initiate and manage request missing information queries with Sales and/or Customer.
- Resolve operational escalations relating to poor metrics and reduce internal / external customer complaints.
- Communication with sales / Business / case engineers.
Job Requirements
- Bachelor’s degree in Business or any relevant field.
- 1-2 years of experience.
- Fluent English.
- Excellent Communication skills.