Job Details
Skills And Tools:
Job Description
• We are seeking a knowledgeable Application Support Engineer to monitor and maintain the efficiency of our software applications. In this role, your duties will include reporting to our senior software engineering team, collaborating with colleagues. You will also be required to provide IT support to our clients.
Job Requirements
Advanced knowledge of Linux administration.
• Advanced knowledge of Apache and Tomcat installation and configuration in high available environment.
• Advanced knowledge of MySQL database installation and configuration in high available environment.
• Exceptional communication skills.
• Providing software application support under the supervision of the Senior Engineer.
• Performing analyses on software application functionality and suggesting improvements.
• Ensuring effective front end and back end functionality of applications.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Providing front-end support to clients and colleagues in other departments.
Application Support Engineer Requirements:
• A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.
• Demonstrable experience as an Application Support Engineer in a related field.
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