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Call Center Manager

J&T Express Egypt
Nasr City, Cairo
Posted 1 year ago
241Applicants for1 open position
  • 24Viewed
  • 12In Consideration
  • 0Not Selected
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Job Details

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Job Description

 

  • Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
  • Develop call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
  • Maintain And improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
  • Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.
  • Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments.


 

 

Job Requirements

  • Bachelor's degree or above
  • Experience in the same field  is required
  • High management skills
  • Age from 28 to 35 
  • Fluent English.

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