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Client Relations Specialist CRM-Real Estate

Travco Properties
Sheikh Zayed, Giza
Posted 1 year ago
69Applicants for1 open position
  • 68Viewed
  • 1In Consideration
  • 0Not Selected
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Job Details

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Job Description

Main Job Duties:

  • Manages incoming calls to the Hotline, email, and social media inquiries in professional, positive, and high standards in terms of language, listening, and communication skills.
  • Resolves issues by following predefined scripts, advising appropriate actions; redirect or escalate certain cases to the concerned parties or other departments within the time limits
  • Performs outgoing calls to follow up with clients on complaints and/or question resolution status and collect more information to ensure resolution and client satisfaction.
  • Helps sales generate leads, by Identifying potential leads and forward to sales reps.
  • Enters data and maintains records/updates of customer queries and complaints on the CRM system.
  • Collaborates with the immediate team, sales team, and other company departments to ensure overall customer satisfaction.
  • Follows CRM procedures, guidelines, and policies regarding the day-to-day tasks and any future assigned tasks.

Working Conditions:

  • Rotational shift (that includes Weekend Friday & Saturday).
  • This job is mostly over the phone, however, it may require face-to-face meetings with clients.
  • Employees may be required to travel by means of air, bus, or ground for any business need.

Job Requirements

Qualifications:

  • Bachelor’s degree in Business Administration or any related field.
  • Excellent oral and written English, as well as Arabic, is required, any extra language is a plus.
  • 1 – 3 years of experience.
  • Proficient in MS Office, CRM system is a plus.
  • Real estate experience is a plus.

Skills & Abilities:

  • Excellent communication, interpersonal, and presentation skills.
  • Strong phone, email, and social media skills.
  • Customer orientation.
  • Strong investigative, analytical, and problem-solving skills.
  • Attention to detail.
  • Respect the importance of confidentiality.
  • Ability to work under pressure.
  • Team Oriented.

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