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Job Description
- Welcomes patients and visitors by greeting patients and visitors, in person or; answering or referring inquiries
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person
- Answering calls from the patients.
- Keeps patient appointments on schedule by notifying the provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients.
- Understanding the diagnosis of the case and the treatment plan from doctors
- Offering to patients the treatment plan and handling all objections or inquiries related to it.
- Guiding the patients to clinic with a smile.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining the confidentiality of personal and financial information
- Maintains operations by following policies and procedures; reporting needed changes.
Job Requirements
- Excellent customer focused manner at all times.
- Ability to communicate effectively at all levels.
- Planning and organizing.
- Customer service skills & Customer oriented.
- Fresh Graduate (maximum age 28)
- good user of Microsoft office.
- Ability to verbally communicate effectively with guests and co-workers.
- Presentable.
- Availability to work night Shifts.
