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Customer Service Representative ...

Elkenany Group - Cairo, Egypt

Customer Service Representative (Based In cairo )

Elkenany Group - Cairo, EgyptPosted 2 months ago
100Applicants for3 open positions
  • 55Viewed
  • 3In Consideration
  • 91Not Selected

Job Details

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Job Description

Very Important Notice : the head office located  in Mansoura city since 2008 , but within few days we are going to  establish a branch for the company in cairo city as soon as possible .

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Job Requirements

  • We are looking for an experienced Customer Service employee  to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
  • Female only.
  • Proven working experience .
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Business Administration or related field

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