Job Details
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Job Description
- Handle daily operations issues and cases according to the agreed Service Level Agreements
Job Role:
- Monitor and report and execute for related jobs.
- Handle KPIs, Service hours.
- Support processes with the best quality.
Job Requirements
Qualification / Experience:
- B.Sc. in Computer or Communication Engineering or Computer Science
- 1-2 years of experience
- Good written and spoken English
- Organized for working in a global cooperative team environment.
Technical skills:
- Good troubleshooting skills
- Different Operating Systems Knowledge (Microsoft, Unix / Linux, etc)
- Networking Support Knowledge analysis of network problems (LAN/WAN)
- Confident control of analysis tools.
- Technical interpretation of technical error message retrievals
- Identification of coherence between individual messages of systems and customers
- ITIL knowledge is a plus.
Personal skills:
- Excellent communication skills and presentation skills.
- Self-motivated,detail-oriented
- Willing to work on a shift basis and On-call.
- Confident negotiation and online documentation (throughout the negotiation)
Business and Managerial skills:
- Good understanding of the global cooperative team environment
- Understanding of the Telecommunications Market
- Working under stress, Multitasking, Dynamic and Customer-oriented
- Handle Jobs with accuracy and high quality
- Maintain service stability.
