Skills And Tools:
- Responsible for extending and optimizing the service network.
- Support home appliance service Strategy.
- Develop a qualified and efficient home appliance services team to execute the service plan.
- Make clear KPI to evaluate and improve the team work.
- Responsible for owning service center and third party performance Management
- Make accruing action plan to improve its performance and meet customer satisfaction
- Responsible for home appliance new business developing. such as process marketing and monitoring
- Good knowledge of in-home appliance service.
- Experience from 5 to 10 years in home appliance field
- Management experience 4 years
- Excellent in English
- Good communication skills
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