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Job Description
Classique Group are working on a new luxurious pastry and bakery shop in Sheikh Zayed.
We are looking for a passionate and experienced manager to help launch and operate the patisserie.
A pastry shop manager is responsible for managing the shop's operations to deliver an excellent Guest experience. You will also be involved in training staff, setting KPIs and work within budget.
You will be responsible but not limited to the following tasks:
- Manage shop's operations
- Maintain exceptional levels of customer service
- Recruit, manage, train and develop the shop's team
- Manage guest queries in a timely and efficient manner
- Work within budgeted guidelines in relation to Food and Payroll
- Drive sales to maximize budgeted revenue
- Accountable for monthly stock takes
- Incentivize team members to maximize sales and revenue
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Ensure communication meetings are conducted and post-meeting minutes generated
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
Job Requirements
- Management and/or supervisory experience in pastry and/or bakery shops
- Able to meet financial targets
- Ability to comply with all Food and Beverage brand standards
- Ability to work under pressure
- Excellent grooming standards
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
