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Call Center Agent

Nasr City, Cairo

Call Center Agent

Nasr City, Cairo
Posted 2 months ago
268Applicants for1 open position
  • 77Viewed
  • 21In Consideration
  • 54Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Receive customer inquiries and complaints through emails, telephone calls, outbound calls, etc., and respond to customer questions in a timely and prompt manner and answer them;
  • Responsible for recording, classifying and sorting out customer feedback;
  • Identify important complaints, collect information to feed back to TL in a timely manner, and follow up;
  • Follow the call center process, complete training and exams regularly, and obey TL's task assignment and mobilization

Job Requirements

  • Age: 20-28 years' old
  • Very Good listening skills
  • Very Good communication (orally and written), interpersonal, and teamwork skills
  • High follow up and organizational skills
  • Ability to effectively interpret body language Ability to work under pressure
  • Very Good command of English (written, orally)
  • Very Good Computer skills (esp. MS Office applications)

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